Frequently Asked Questions

Why is the toolbar greyed out?

Both the toolbar extension for ArcMap™ 9.x and the GeoFUSE Toolbar Add-In for ArcMap™ 10 need to be enabled before you can use the toolbar. Please see: Launching the Toobar in ArcMap™ 9.x or Installing the Toolbar Add-In for ArcMap™ 10 depending on which version of ArcMap™ you are using.

Why is the "Search Catalog" button greyed out?

One of two reasons: If you are running a version of ArcMap previous to 9.2 with Service Pack 6 the catalog search button will not work. The toolbar is supported by 9.2 SP 6 and newer.

If you are running a supported version of ArcMap™ it may be a proxy issue. Please see the Proxy Configuration section of the System Requirements.

Why isn't the "Create AOI from Selected Feature" creating an AIO?

This is a known issue on the Toolbar version for 9.x. It is a very simple fix. Simply uninstall the toolbar and then reinstall it. If you need to download it again, click here, select the ArcMap 9x. Toolbar and accept the terms of use.

Why isn't the toolbar returning the same results as the online maps application?

This issue is usually a result of having different preferences set between the two applications. Make sure you are using the same search preferences in both the maps application and the toolbar application.

I am receiving the error "Error HRESULT E-FAIL has been returned from a call to a COM component"

From within the search preferences dialog, change the data download directory.

The Toolbar Extension is turned on but the Toolbar is still not visible.

The toolbar has not been selected. In version 9.x select "View" from the main menu, then toolbars and select the GeoEye Tool bar. In version 10 select "Customize" then toolbars and select the GeoEye Toolbar.

I am receiving the error: "The network path was not found."

This is a mapping issue. Open the Toolbar Search Preferences Dialog and click on "Reset to Defaults".